Shipping policy
Thank you for shopping with Bravlento. We aim to provide clear shipping information so you can understand our order processing procedures, estimated delivery times, and tracking options.
Shipping Fees
Standard shipping fees are based on the order subtotal:
- Orders of US$39.99 or more qualify for free standard shipping.
- Orders below US$39.99 are subject to a US$12.99 standard shipping fee.
The final shipping fee will be displayed at checkout. Please refer to the amount confirmed during checkout.
Order Processing Time
Orders typically require 1–3 business days to process after payment confirmation. Processing includes order verification, product preparation, and shipping arrangements. This period does not include transit time.
Business days generally run from Monday to Friday. Public holidays may affect processing times.
Estimated Delivery Time
Standard shipping is estimated to take 7–15 business days after dispatch. The total estimated delivery time, including order processing, is approximately 8–18 business days.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, shipping carrier, customs inspections, weather conditions, holidays, and other circumstances beyond our control.
Shipping Destinations and Addresses
Orders are processed for destinations available at checkout and subject to the actual delivery capabilities of our shipping providers. Please ensure that your shipping address is complete and accurate and that your contact details are valid before placing an order.
If you need to change your shipping address before dispatch, please contact us as soon as possible. Once an order has entered processing or shipping, we cannot guarantee that the address can be changed.
Order Tracking
After your order has been dispatched, tracking information or instructions will be provided through available order notifications or shipping updates when tracking is supported by the shipping carrier. Tracking information may take some time to become available or update.
If you have not received tracking information or your tracking status has not changed for an extended period, please contact our customer support team with your order number so we can assist you.
Shipping Delays
Deliveries may be delayed during peak shopping periods, public holidays, severe weather, customs inspections, shipping service disruptions, or other circumstances. We will make reasonable efforts to help you check your order status, but we cannot control all delays caused by carriers or other third parties.
Package Issues
If your package arrives visibly damaged, contains missing items, or includes an incorrect product, please contact us as soon as possible. Include your order number, product details, and relevant photos so we can review the issue and assist you.
Contact Us
If you have questions about shipping fees, order processing, or delivery status, please contact us using the details below.
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 8191 3565
Website: https://bravlento.com