FAQ
Product Questions
1. What products does Bravlento offer?
Bravlento offers aquarium supplies, including Aquarium Cleaning Kits and Aquarium Lighting, to help aquarium enthusiasts maintain their aquariums and select suitable lighting equipment.
2. How do I choose the right aquarium cleaning kit?
Consider your aquarium size, routine cleaning needs, and the intended applications of the product. Before purchasing, review the product description, specifications, included accessories, and usage instructions to determine whether the kit meets your needs.
3. How do I choose suitable aquarium lighting?
When selecting aquarium lighting, consider your aquarium dimensions, installation method, lighting specifications, and the needs of the aquatic life in your aquarium. Different aquarium environments may require different lighting conditions, so please review the product details before purchasing.
4. Where can I find product dimensions and specifications?
Please refer to the relevant product page for descriptions, dimensions, technical specifications, included accessories, and usage instructions. If you need further assistance, contact us at [email protected].
5. Can aquarium lighting come into direct contact with water?
Please follow the instructions and stated water-resistance rating of the specific product. Do not immerse lights, power adapters, or other electrical components in water unless the product instructions expressly permit it. Follow all product safety instructions before installation, cleaning, or maintenance.
6. How should I clean and maintain my aquarium supplies?
Follow the instructions and care requirements provided with each product. Use cleaning tools only for their intended purposes. For electrical products, follow the instructions for disconnecting power and taking appropriate safety precautions before cleaning or maintenance.
Orders and Payments
7. How do I place an order?
Browse products on the Bravlento website, select the items you want, and add them to your cart. Then follow the checkout instructions to enter your shipping information and complete payment.
8. What payment methods are accepted?
Available payment methods are displayed at checkout. Options may vary depending on your location, payment service provider, and other applicable conditions.
9. Can I change or cancel an order after placing it?
If you need to change or cancel an order, contact us as soon as possible at [email protected]. Once an order has entered processing or shipping, we cannot guarantee that changes or cancellations will be possible.
Shipping and Delivery
10. How much does shipping cost?
Orders of US$39.99 or more qualify for free standard shipping. Orders below US$39.99 are subject to a US$12.99 standard shipping fee. Please refer to the information displayed at checkout for the final shipping charge.
11. How long does delivery take?
Orders typically require 1–3 business days to process after payment confirmation. Standard shipping is estimated to take 7–15 business days after dispatch, with a total estimated delivery time of approximately 8–18 business days. Actual delivery times may vary due to the destination, shipping carrier, weather, customs inspections, holidays, and other factors.
12. How can I track my order?
After dispatch, tracking information or instructions will be provided through available order notifications or shipping updates when supported by the shipping carrier. Tracking information may take some time to update. If you need assistance, please contact customer support with your order number.
13. What should I do if my package is delayed or tracking has not updated?
First, review the latest tracking information. If the tracking status has not changed for an extended period or the estimated delivery timeframe has passed, contact us at [email protected] with your order number so we can help check the status.
Returns and Refunds
14. Can I request a return after receiving my order?
You may contact customer support to request a return within 30 calendar days from the date your order is marked as delivered. Items should generally be unused and undamaged, with the original packaging and accessories retained whenever possible. Please contact us before sending an item back to confirm the return process.
15. Who pays for return shipping?
For personal reasons, such as a change of mind, an accidental purchase, or no longer needing an item, the customer is generally responsible for return shipping costs. For items verified to be defective, damaged during shipping, or incorrectly supplied, we will cover applicable costs as appropriate to the circumstances and applicable law.
16. How long do refunds take?
After a returned item has been reviewed and the refund approved, the refund is generally issued to the original payment method. The time required for the funds to appear depends on the payment service provider and card issuer.
17. What should I do if I receive a damaged, defective, or incorrect item?
Contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and relevant photos. We will review the circumstances and assist you in accordance with the situation and applicable law.
Customer Support
18. How can I contact Bravlento?
You can contact us using the following details:
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 8191 3565
Website: https://bravlento.com
19. What information should I provide when contacting customer support?
To help us handle your inquiry efficiently, please provide your order number, product name, a clear description of the issue, and relevant photos where applicable. Do not send full payment card numbers, passwords, or other unnecessary sensitive information in ordinary emails.