Privacy policy

Bravlento values your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, store, and disclose your personal information when you visit https://bravlento.com, browse products, place an order, or contact us.

By using this website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for specific personal information processing activities, we will obtain the required consent in accordance with applicable requirements.

1. Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and Contact Information

Such as your name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information

Such as purchased products, order totals, order numbers, payment status, shipping information, return requests, and refund records.

Account and Customer Support Information

If account features are available, we may process the account information you provide. When you contact us by email, telephone, or other support channels, we may collect the contents of your inquiry, relevant order details, and attachments you submit.

Device and Usage Information

Such as IP address, browser type, device information, pages visited, browsing times, referring pages, and related website interaction data.

Information Collected Through Cookies and Similar Technologies

We may use cookies, pixels, scripts, and similar technologies to support website operations, remember relevant settings, analyze website usage, and, where applicable, support advertising and performance measurement.

We process personal information only for purposes permitted by applicable law and in accordance with relevant privacy settings and consent requirements.

2. How We Use Personal Information

We may use the information we collect for the following purposes:

  • Processing orders, payments, shipping, returns, and refunds.
  • Sending order confirmations, delivery updates, and necessary service notifications.
  • Responding to customer inquiries and providing after-sales support.
  • Maintaining website operations, troubleshooting technical issues, and improving website functionality.
  • Analyzing website traffic, user interactions, and the shopping experience to improve product presentation and services.
  • Detecting, preventing, or investigating fraud, misuse, security incidents, and other potential risks.
  • Complying with applicable laws and regulations and responding to lawful requests or disputes.
  • Conducting advertising, measuring advertising performance, and related marketing activities where permitted by applicable law and subject to relevant requirements.

3. Cookies and Similar Technologies

Cookies are small data files that a website may store on your device. We may use cookies and similar technologies to maintain shopping cart and website functionality, remember preferences, understand how visitors use our website, and support analytics or advertising-related features.

You can manage or delete certain cookies through your browser settings. Disabling some cookies may affect the functionality of certain website features.

Where applicable law requires consent before using non-essential cookies or similar technologies, we will provide the required choices.

4. Sharing and Disclosure of Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary to provide our services and operate the website:

  • E-commerce and Website Service Providers: To support website hosting, shopping cart functionality, order management, and technical maintenance.
  • Payment Service Providers: To process payments, refunds, and related transaction verification.
  • Shipping and Delivery Providers: To deliver orders, provide tracking, and address package issues.
  • Analytics and Advertising Providers: Where applicable, to support website analytics, advertising, and performance measurement.
  • Customer Support and Operations Providers: To assist with customer inquiries, order issues, and after-sales services.
  • Legal and Regulatory Authorities: Where disclosure is required by law, lawful process, or necessary to protect legitimate rights and interests.

We do not sell personal information as a standalone commodity. Any sharing or disclosure must be for purposes and under conditions permitted by applicable law and subject to relevant service arrangements and legal requirements.

5. AppLovin and Advertising Technologies

If this website uses AppLovin or other advertising and analytics services, those services may use cookies, pixels, software development kits (SDKs), or similar technologies to collect device information, advertising identifiers, IP addresses, browsing activity, and advertising interaction data for advertising delivery, attribution, analytics, or performance measurement.

The specific information collected, processing purposes, and available privacy choices depend on the services actually enabled, the relevant settings, and applicable law.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

If this website does not use the relevant service, this section does not mean that the service is necessarily collecting your information.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, taking into account business needs, legal obligations, dispute resolution, and the protection of legitimate rights and interests.

When the applicable retention period ends, we may delete or anonymize the information, or retain it where required or permitted by law.

7. Information Security

We implement reasonable technical and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, internet transmission and electronic storage cannot be guaranteed to be completely secure. We cannot promise that any information transmission or storage system will always be free from risk.

8. International Data Processing

Depending on our website operations and the arrangements of payment, shipping, or technology service providers, your personal information may be processed or stored in countries or regions outside your own.

Where required by applicable law, we will take appropriate measures to ensure that relevant international processing complies with applicable data protection requirements.

9. Your Privacy Rights

Depending on the laws applicable in your location, you may have some or all of the following rights:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legal conditions are met.
  • Object to certain processing activities or request restrictions on processing.
  • Withdraw consent previously provided, without affecting the lawfulness of processing carried out before withdrawal.
  • Request a portable copy of eligible personal information.
  • Use applicable opt-out choices for certain advertising or data processing activities.
  • Submit a complaint to a competent data protection authority.

To exercise your applicable rights, contact us at [email protected]. We may need to verify your identity and will handle your request in accordance with applicable law.

10. Children's Privacy

This website is not specifically designed for children. We do not knowingly collect children's personal information in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action where legally required.

11. Third-Party Websites

This website may contain links to third-party websites or services. Those websites have their own privacy policies and data handling practices, which we do not fully control. Please review their privacy policies before visiting or using their services.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology services, applicable laws, or data processing practices. Updated versions will be published on this page and will take effect to the extent permitted by applicable law. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or our handling of personal information, or if you wish to exercise privacy rights available under applicable law, please contact us using the information below.

BRAND: Bravlento

LEGAL COMPANY NAME: CANYON CRAFT TECHNOLOGY LIMITED

OWNER / REPRESENTATIVE: Caihong Lin

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 8191 3565

WEBSITE: https://bravlento.com

BUSINESS ADDRESS: Room 502, New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Hong Kong