Refund policy
At Bravlento, we want you to be satisfied with your aquarium supplies. If you need to request a return or refund, please review the policy below and contact us within the applicable return period.
Return Period
You may contact our customer support team to request a return within 30 calendar days from the date your order is marked as delivered. Please contact us before sending any item back so we can provide the appropriate return instructions.
Requests submitted after this period may not be handled under this policy, except where otherwise required by applicable law.
Return Conditions
In general, returned items should meet the following conditions:
- Items should be unused, undamaged, and in a condition suitable for return.
- Please retain the original packaging, accessories, instructions, and other included items whenever possible.
- Provide your order number, product name, and reason for the return.
- For damaged, defective, or incorrect items, provide relevant photos or other information needed to help us assess the issue.
For products such as aquarium cleaning kits and aquarium lighting, please carefully organize the products and accessories before returning them. Items that have been used, installed, exposed to water, or returned with missing accessories may require an individual assessment. Products with verified defects and situations covered by applicable law will be handled in accordance with the relevant legal requirements.
How to Request a Return
- Email [email protected] within 30 calendar days from the date your order is marked as delivered.
- Include your order number, product name, reason for the return, and relevant photos where applicable.
- Wait for our customer support team to review your request and provide the return address and instructions.
- Return the item according to the instructions provided and keep your shipping receipt or tracking information.
Please do not send items back before contacting us and confirming the return arrangements, as this may delay the processing of your request.
Return Shipping Costs
Return shipping costs depend on the reason for the return, the condition of the item, and applicable law.
- For personal reasons, such as a change of mind, an accidental purchase, or no longer needing an item, the customer is generally responsible for return shipping costs.
- If an item is verified to be defective, damaged during shipping, or incorrectly supplied, we will cover the applicable return handling costs as appropriate to the circumstances and applicable law.
Please contact us before returning an item so we can confirm the applicable return method and cost arrangements.
Refund Processing
After we receive the returned item and complete any necessary inspection, we will notify you of the outcome of your refund request.
Approved refunds are generally issued to the original payment method. The time it takes for the funds to appear may vary depending on your payment provider, card issuer, and their processing procedures.
If your refund has been approved but has not appeared within a reasonable period, please check with your payment provider or card issuer first. If you still need assistance, contact us.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, missing accessories, or inconsistent with your order, please contact [email protected] as soon as possible. Include your order number, a description of the issue, and relevant photos.
We will review the circumstances and provide an appropriate resolution based on the issue and applicable law.
Contact Us
For return requests, refund updates, or questions about this policy, please contact us using the details below.
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 8191 3565
Website: https://bravlento.com
Nothing in this policy excludes or limits any statutory consumer rights that cannot lawfully be excluded or limited under applicable law.